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How long does the process take?
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Once you've gone through the online part of the process, which can be completed in a matter of minutes, and accepted our offer, our customer service team will be in touch with you in the next 24 hours, or on the next working day, to make arrangements to collect your car and pay you at a convenient time and place.
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How will I get paid?
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The fastest, easiest and most secure way to pay you is through an electronic transfer from our account to yours. There is no charge for this service, and we make the transfer while our driver is at your collection address.
An important point to make here is that we will not ask you to release your car until you have confirmed with your bank that the funds are in your account. You’ll receive an email from Bank of Scotland confirming that payment has left our account and has been sent to your bank.
If you would prefer to receive a cheque from us, you have the opportunity to do this.
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Why can't I have cash for my car?
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It’s simply not safe or practical to carry large quantities of cash, so we don’t ask our collection drivers to drive around with thousands of pounds on board.
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What if I have finance outstanding on my car?
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We can settle your outstanding finance as part of the transaction. Due to Data Protection laws, you may have to obtain your settlement in writing on our behalf.
If your car is worth more than you owe on finance, we will pay the balance into your account at the time of collection.
Don't worry if you owe more on finance than the offer price of your car, we will still buy your car. All you need to do is pay us the balance on collection, using a debit or credit card. We will then pay the finance company in full, completing the sale of your car and settlement of finance in just one simple transaction.
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I cannot find my car on the website?
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We buy most makes and models. However, there are some restrictions on age and mileage, and also on certain models. Whilst we constantly strive to increase the range of cars within our portfolio, if your car is not on the website, we cannot buy it. And please, do not choose the nearest thing to your car in an attempt to obtain a price, because this would produce an incorrect valuation.
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Do you buy insurance write offs (typically cat C or D)?
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Unfortunately we are unable to purchase any cars that are considered a “total loss.” Typically these cars are registered by the insurance companies as catergory C or D.
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Is there a maximum age or mileage that you do not buy?
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Yes, we do not buy cars that are over six years old, or have over 80,000 miles on the speedometer.
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Why will you not buy an imported car?
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There are often differences in specification between imported and UK cars, and even if these are slight, they do detract from the value. What’s more, as a rule, people who buy a used car that was originally imported expect to pay less than they would if buying a UK car. All this means that putting an accurate value on an imported car requires the intervention of an expert on a car-by-car basis.
One of the key factors which draws people to wewillbuyyourcar.com , is the speed and efficiency which our completely automated service offers. For these reasons, we have chosen not to deal in imported cars.
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What happens if I miss a scratch or dent?
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Remember, our valuation is based on the description that you provide, and if your online appraisal does not match our collection driver's appraisal, we may adjust our offer accordingly. But don’t worry, this won’t hold things up, as the difference will either be deducted from the balance that we transfer into your bank account, or, if you have opted for a cheque on collection, we will ask you to pay the difference via a credit or debit card. A simple and transparent process!
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How do you calculate the price for my car?
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The price is calculated automatically when you submit your car details. This is done through the advanced software technology at the heart of wewillbuyyourcar.com , which allows us to make a calculation based on your specific car details, and not merely an automated, generic price.
We don’t just take your input details and then attempt to pre-sell your car before making you an offer, nor do we try to take advantage of you if you want to sell your car quickly - in fact, quite the opposite. Because we actually want your car, we generate our best price for each car, every time. Our prices are remarkably accurate in terms of the prevailing market at any given time. They are also guaranteed, providing that you have been careful and accurate when inputting the details, and that you make your car available for collection at the time and place you have chosen.
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I do not have a V5 registration document?
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We do need your original V5 document if we are to buy your car. If you don’t have one, don’t worry, you can obtain a replacement through the DVLA. If the car is registered in your name and your address, you can get a duplicate document over the phone. The number to call is 0300 790 6802. You should receive your replacement V5 document within 3 – 4 working days. If the car is not registered in your name, then you will have to fill in a V62 form. You can download this form below or pick one up from any Post Office. The completed form and appropriate fee should be sent to DVLA, Swansea, SA99 1AR. A new document will then be issued to you in about 3 - 4 weeks. Replacing a lost or stolen registration certificate. V62 - Application for a vehicle registration certificate |
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What do I do if I have a personalised plate?
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As the registered keeper of a vehicle, you can apply to remove a registration number from the vehicle and hold it on a retention document for one, two or three years. You will need to take or send a completed form V317, along with your V5 and test certificate, to your nearest DVLA local office. Further details can be obtained by clicking the links below to the DVLA website. Please note that we can only buy your car once you have the full V5 document back from the DVLA. Retaining a registration mark and how to apply. V317 - Application to transfer or retain a vehicle registration number |
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Will you charge to collect my car?
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No - we will collect your car at the location of your choice and at your convenience, free of charge. What’s more, we are the only company to offer this service. And before you ask, no, there aren’t any administration charges lurking in the small print!.
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I've been recommended by my friend - what do I do?
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If your friend has sold their car to us previously, they will have a unique reference number, which they need to give to you. Please quote this reference when you sell your car to us. As a thank you to you and your friend, we'll send both of you £25 in Marks & Spencer vouchers. Then, look out for an email from us with your unique reference number, so you can tell your friends and family, and earn some more £25 Marks and Spencer vouchers!
99% of our customers state that they would recommend us to family and friends, which is really encouraging to us, because we know that people just wouldn’t recommend us if they weren’t completely satisfied with the service they get at wewillbuyyourcar.com.
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What happens if I recommend a friend?
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We'd love you to spread the word about our unique service. After you've sold your car to us, we'll send you an email with a unique reference number for you to forward to your friends and family. All they need to do is quote this number when they sell their car to us, and as a thank you we'll send £25 in Marks & Spencer vouchers to you and them.
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Is part-ex not a better option for me?
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If you are looking for a new car, you may be considering a part-exchange. When you part-ex your car at a dealership, the dealer calculates the amount of money he will make on your old car and your new car combined. Dealers may offer you what seems to be a very good part-ex price, but that will probably be to persuade you to buy an over-priced new car! Without doubt, the best way to negotiate at any dealership is to have cash in your hand and be ready to bargain hard.
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"Excellent, convenient and pleasurable experience."
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Sep 2011 - Gary Smith ,
BMW 120D - Alton
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