Q: How and when will I receive my money?

Q: Why can't I have cash for my car?

Q: I cannot find my car on the website?

Q: What happens if I miss a scratch or dent?

Q: I have outstanding finance against my car?

Q: I do not have a V5 registration document?

Q: How do you calculate the price for my car?

Q: Why will you not buy an imported car?

Q: Is part-ex not a better option for me?

Q: Will you charge to collect my car?

Q: What happens if I recommend a friend?

Q: I've been recommended by my friend - what do I do?

How and when will I receive my money?

The fastest, easiest and most secure way to pay you is through an electronic transfer from our account to yours. There is no charge for this service and in 99% of cases we make the transfer whilst the collection driver is at your collection address. You will receive an email from Bank of Scotland bank confirming that payment has left our account and has been sent to your bank. If you would prefer to receive a cheque from us you have the opportunity to tell us whilst inputting your car details. Please note that if you do choose to receive a cheque, you must ensure that you have a debit or credit card available on collection just in case you have missed some damage when entering your car details.

Why can't I have cash for my car?

It is simply not practical to carry large quantities of cash. From a security aspect we would not expect our collection drivers to drive around with thousands of pounds. We have also geared our business to operate quickly and efficiently and cannot spend time withdrawing and depositing cash at the bank.

I cannot find my car on the website?

We buy almost all makes and models, however, there are some restrictions on age and mileage, and also certain models. Whilst we constantly strive to increase the range of cars within our portfolio, if your car is not on the website we cannot buy it. Please do not choose the nearest thing to your car in an attempt to obtain a price.

What happens if I miss a scratch or dent?

Our valuation is based on the accurate description that you will provide. When you go to value your car, we have attached a vehicle appraisal form for you to print off. We do encourage you to print this off and actually walk around your car in daylight to appraise your car panel by panel.

If your online appraisal does not match our collection driver's appraisal, we will reduce the purchase price accordingly. This will either be deducted from the balance that we transfer into your bank account or if you have opted for a cheque on collection we will ask you to pay via a credit or debit card. We will be firm but fair.

I have outstanding finance against my car?

If you wish, we will settle the outstanding finance as part of the transaction. Depending on the finance company and due to data protection, you may have to obtain your settlement in writing on our behalf. If you wish to settle your existing finance, we will need written confirmation of payment from your finance company prior to collection. If you owe more on your finance than the sale price of the car, you will need to pay us the balance prior to us collecting your car.

I do not have a V5 registration document?

For us to buy your car, we do need your original V5 document. If you do not have one you can obtain a new document by filling in form V62 which you can download from DVLA or pick up from any Post Office. The completed form and appropriate fee should be sent to DVLA, Swansea, SA99 1AR. A new document will then be issued to you in about 3 - 4 weeks. Until you have this we cannot proceed with the transaction. You will be required to revalue your car at this time

How do you calculate the price for my car?

Your price is calculated automatically when you submit your car details. We do not take the input details and then attempt to pre-sell your car before making you an offer, nor do we take advantage of you if you want to sell your car quickly. In fact, quite the opposite. We actually want your car. For this reason we have developed a website that will generate our best price for every car, every time.

Prices are remarkably accurate and are guaranteed providing that you have been honest  when inputting the details and you make your car available when we tell you that we are coming to collect it.

Why will you not buy an imported car?

The main reason that people import cars from new is to make a financial saving. For this reason people who purchase a used car that was originally imported also want to pay less than they would if buying a UK car. It is also true that there are often differences in specification between imported and UK cars and even if these are slight, they do detract from the value. These factors mean that putting an accurate value on an imported car requires the intervention and interpretation of an expert on a car-by-car basis. wewillbuyyourcar.com is a completely automated service and as such we have chosen not to deal in imported cars.

Is part-ex not a better option for me?

If you are looking for a new car, you may be considering a part-ex. When you part-exchange your car at a dealership, the dealer takes into account the amount of money he will make on your old car and your new car combined. Often dealers will offer you what seems to be a "very good" part-ex price to persuade you to buy an over-priced new car! The best way to negotiate at any dealership is to have cash in your hand and be ready to bargain hard. Always consider the overall cost of changing your car. Remember, we can even collect your car, for free, from the dealership when you collect your new car - and you'll have the money in the bank!

Will you charge to collect my car?

No. We will collect your car at your convenience free of charge, and we are the only company to offer this service.

What happens if I recommend a friend?

We'd love you to spread the word about our unique service. After you've sold your car to us we'll send you an email with a unique reference number for you to forward to your friends and family. All they need to do is quote this number when they sell their car to us and as a 'thank you' we'll send both you and them £25 in Marks & Spencer vouchers.

I've been recommended by my friend - what do I do?

If your friend has sold their car to us previously, they will have a unique reference number which they need to give to you. Please quote this reference when you sell your car to us. As a 'thank you' to you and your friend, we'll send both of you £25 in Marks & Spencer vouchers.

Then look out for an email from us with your unique reference number, so you can tell your friends and family to and earn more £25 Marks and Spencer vouchers!